These terms govern your use of GLOBORD's package forwarding and international shipping services. Please read them carefully — by creating an account or using our service you agree to be bound by them.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and Globord Customs and Trade Ltd (trading as GLOBORD), a company registered in England and Wales (Company No. 7222404), with its registered office at Izabella House, 24-26 Regent Pl, Birmingham, B1 3NJ ("GLOBORD", "we", "us").
By registering an account, using your suite address, or engaging any of our services, you confirm that you have read, understood, and agreed to these Terms in their entirety. If you do not agree, you must not use our services.
These Terms apply to individual consumers and business customers alike, although certain provisions are expressly limited to consumer customers as defined under the Consumer Rights Act 2015. Business-to-business customers may be subject to separate commercial terms upon request.
We operate an online platform and physical logistics service. The contract between you and GLOBORD is formed in England and is governed by the laws of England and Wales, consistent with the Electronic Commerce (EC Directive) Regulations 2002.
Plain English summary: By signing up or using GLOBORD, you agree to these rules. We are a UK company and UK law applies. If something is not clear, email us before using the service.
GLOBORD provides the following package forwarding and logistics services from our UK hub and partner hubs:
Important: GLOBORD is a forwarding agent, not a postal operator regulated under the Postal Services Act 2000. We are not a licensed customs broker or customs agent. Customers remain the importer of record and are responsible for compliance with all import laws in their destination country.
We reserve the right to withdraw, modify, or suspend any service at any time, with reasonable notice where practicable. We will not be liable for any loss arising from service changes made in good faith.
You must be at least 18 years of age to create a GLOBORD account and enter into a legally binding contract under the Minors' Contracts Act 1987. By registering, you confirm that you are 18 or over. We do not knowingly provide services to persons under 18.
You must provide accurate, complete, and current information when registering, including your legal name, valid email address, country of residence, and contact number. Providing false information is a breach of these Terms and may result in immediate account suspension. Persistent fraud may constitute an offence under the Fraud Act 2006.
Each person may hold only one GLOBORD account. Creating duplicate accounts to circumvent restrictions or obtain multiple suite addresses is prohibited. Accounts are personal and non-transferable.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at support@globord.co.uk if you suspect unauthorised access. We will not be liable for any loss resulting from unauthorised use where you have failed to notify us promptly.
We may suspend or terminate your account, with or without notice, if we reasonably believe you have breached these Terms, engaged in fraudulent or unlawful activity, or if your account poses a risk to us or to other customers. Upon termination, any packages held at our facility become subject to our abandoned goods policy (Section 5.5).
Upon successful registration, you will be assigned a unique personal suite address ("Suite Address") at one or more of our hub locations (currently UK, USA, China, Canada). Your Suite Address is in the format [COUNTRY CODE]-[NNNN], for example GB-0012.
Your Suite Address is for the receipt of personal shopping purchases only. It may not be used as:
Your suite code must appear clearly in the delivery address when ordering from retailers. Packages arriving without a valid suite code cannot be reliably matched to your account. GLOBORD will make reasonable efforts to identify such packages but accepts no liability for unmatched or rejected deliveries.
Your Suite Address is valid only while your account is active and in good standing. If your account is suspended or closed, your Suite Address will be deactivated and any unshipped packages will be subject to the abandoned goods policy.
We may withdraw your Suite Address, without liability, if we find it is being used in breach of these Terms or in a way that creates legal, reputational, or operational risk for GLOBORD.
When a package arrives at our hub addressed to your Suite Code, we will log it to your account dashboard, record the courier, tracking number, and physical weight, and notify you by email and/or SMS. We photograph packages on arrival as a condition of our standard handling process.
We reserve the right to open and inspect any package for the purposes of:
We will make every reasonable effort to minimise disruption to original packaging during any inspection.
Packages are stored free of charge for 60 calendar days from the date of arrival at our hub. After this period, a storage fee of £0.50 per kilogram per day (or part thereof) will be charged and must be settled before your package can be shipped or collected.
Basic liability cover is included at no additional charge (see Section 10 for limits). Optional extended insurance at 2% of declared value is available at the time of booking your shipment. Insurance covers loss or damage in transit, subject to the policy terms and the exclusions set out in Section 10.
A package will be considered abandoned if: (a) it has been stored beyond 60 days and accrued storage fees have not been paid despite written notice; or (b) your account has been closed and no collection or forwarding instructions have been given within 30 days of notice. Abandoned packages may be donated to charity, recycled, or disposed of at our discretion, and GLOBORD shall not be liable for any loss arising therefrom.
We may refuse or return any package that contains prohibited items, is improperly addressed, or that we are unable to match to a valid active account. Return shipping costs and any associated fees are at the sender's expense.
Sending prohibited items through GLOBORD may constitute a criminal offence. Packages identified as containing prohibited items will be refused, reported to the relevant authorities, and you may be liable for all associated costs and penalties.
The following categories of goods are strictly prohibited from being sent to or through any GLOBORD hub:
Items that are lawful in the UK but prohibited in your destination country. You are responsible for verifying the import regulations of your destination country.
Relevant legislation: Firearms Act 1968 | Misuse of Drugs Act 1971 | Customs and Excise Management Act 1979 | Trade Marks Act 1994 | Animal Welfare Act 2006 | Psychoactive Substances Act 2016 | Offensive Weapons Act 2019 | Export Control Order 2008When goods are shipped internationally through GLOBORD, you are the importer of record at the destination country. This means you are legally responsible for compliance with all applicable import laws, regulations, and restrictions of your destination country.
All customs duties, VAT, import taxes, levies, and associated charges imposed by the destination country's customs authority are payable solely by you. GLOBORD has no liability for such charges. Where a courier is required to advance these payments on your behalf, you authorise GLOBORD to collect such charges from you, plus a handling fee as disclosed at the time of booking.
You must provide accurate and complete information about the contents, quantity, and declared value of all items when requesting a shipment. GLOBORD will prepare customs documentation based on the information you provide. Deliberately understating the value or misdescribing goods constitutes customs fraud, which is a serious criminal offence under the Customs and Excise Management Act 1979 (penalties include unlimited fines and imprisonment). GLOBORD will not knowingly facilitate fraudulent declarations and may report suspected cases to HMRC.
HMRC and UK Border Force have the right to inspect any goods passing through our UK facility. We cooperate fully with all such inspections. GLOBORD is not liable for delays, costs, or losses arising from HMRC or Border Force inspections or seizures.
We provide general assistance with standard customs documentation and HS code identification. This assistance does not constitute a customs brokerage service regulated under HMRC or CASS (Customs and International Trade) frameworks, and we make no guarantee that goods will clear customs in any jurisdiction. For complex or high-value shipments, we recommend engaging a licensed customs broker in the destination country.
You agree to indemnify GLOBORD against all fines, penalties, costs, and losses incurred as a direct result of inaccurate customs declarations or information you have provided.
Relevant legislation: Customs and Excise Management Act 1979 | Finance Act 2003 | Taxation (Cross-border Trade) Act 2018 | HMRC Notice 143Shipping charges are calculated on the basis of the greater of: (a) actual weight in kilograms; or (b) volumetric (dimensional) weight, calculated as:
This reflects industry standard practice. Weights are measured at our facility on calibrated equipment compliant with the Weights and Measures Act 1985.
Shipping rates are published on our website and are subject to change. The rate applicable to your shipment is the rate in force at the time you confirm and pay for your shipment booking. Quote estimates generated before booking are indicative only and not contractually binding.
Additional surcharges may apply including but not limited to: fuel surcharges, remote area delivery surcharges, oversized item charges (any dimension exceeding 120cm or total girth exceeding 300cm), and handling fees for special items. These will be disclosed before you confirm your booking.
A minimum charge applies per shipment, as displayed in your quote. This ensures coverage of basic handling, documentation, and administrative costs regardless of package weight.
All shipping charges, storage fees, and any applicable surcharges must be paid in full before your shipment is dispatched. We do not offer credit terms to individual consumers. GLOBORD may hold shipments until payment is confirmed.
We accept major debit and credit cards (Visa, Mastercard, American Express) processed through Stripe, and payments via PayPal. Card payments are subject to Stripe's terms of service. GLOBORD does not store full card details; all card data is handled securely by Stripe in compliance with PCI DSS.
All prices are quoted and charged in Pounds Sterling (GBP) unless otherwise stated at the time of booking. Any currency conversion charges applied by your card issuer or bank are your responsibility.
Payments made through our platform are subject to the Payment Services Regulations 2017. If you believe a payment has been taken in error, you should contact us within 13 months of the transaction date.
If a payment fails, your shipment will not be processed. You will be notified and given the opportunity to provide an alternative payment method within 7 days. After 7 days without successful payment, your booking may be cancelled and packages returned to storage.
For business accounts operating under credit terms, interest on overdue invoices will accrue at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
In the event of loss or damage to your package occurring while in GLOBORD's direct custody (at our hub or during transit we have arranged), our liability is limited to the lower of the declared value of the goods or £50 per package, unless extended insurance has been purchased.
Where you have purchased optional insurance at 2% of declared value, our liability in the event of loss or damage is limited to the declared insured value, subject to the insurance policy terms, exclusions, and claim procedures. Claims must be submitted within 7 days of confirmed delivery (or expected delivery date in the event of loss).
Your statutory rights under international carriage conventions apply where relevant:
Where these conventions apply and provide a higher limit than our standard terms, the convention limits prevail.
GLOBORD shall not be liable for loss, damage, or delay arising from:
Nothing in these Terms shall exclude or restrict any liability that cannot be excluded under the Consumer Rights Act 2015, the Unfair Contract Terms Act 1977, or any other applicable UK consumer protection legislation. Your statutory rights are not affected.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your GLOBORD account (as a distance contract) within 14 calendar days of registration without giving any reason. To exercise this right, contact us at support@globord.co.uk with a clear cancellation statement.
You may cancel a confirmed shipment booking and receive a full refund of shipping charges provided the shipment has not yet been collected by the carrier or dispatched from our hub. Once dispatched, shipping charges are non-refundable.
Note: Under Regulation 36 of the Consumer Contracts Regulations 2013, the right to cancel may be lost for a service contract once performance has begun with your prior express consent. If you ask us to begin the forwarding service immediately, your cancellation right may be extinguished once the package has been handed to the carrier.
If your package arrives at our hub visibly damaged, we will photograph and log the damage. If damage occurs in transit under our arrangement, you must notify us within 7 days of receipt (or expected delivery) and provide photographic evidence. We will investigate and respond within 14 business days.
Where a refund is due, we will process it within 14 days of the date of cancellation or agreement, using the same payment method originally used. We do not charge fees for processing refunds.
Relevant legislation: Consumer Rights Act 2015 | Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013By using GLOBORD's services you agree to:
Breach of any of the above obligations entitles GLOBORD to suspend your account, refuse shipments, and take any legal action available to us. Where the breach constitutes a criminal offence, we may report the matter to the relevant authorities.
GLOBORD is required to comply with all UK financial sanctions and trade sanctions administered by the Office of Financial Sanctions Implementation (OFSI) under HM Treasury, and with trade sanctions implemented under the Sanctions and Anti-Money Laundering Act 2018. We will not provide services to any person or entity that is designated under UK, UN, or EU sanctions lists, or to any country subject to comprehensive trade restrictions.
The export of certain goods from the UK is controlled under the Export Control Order 2008 and associated UK Strategic Export Control Lists. This includes, but is not limited to, military goods, dual-use items, and certain technology and software. You are solely responsible for determining whether an export licence is required for any goods you ship through GLOBORD and for obtaining all necessary licences prior to shipping. GLOBORD may refuse any shipment where we reasonably suspect an export licence is required but has not been obtained.
GLOBORD is subject to the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. We may be required to carry out customer due diligence (know-your-customer checks), verify your identity, and report suspicious activity to the National Crime Agency (NCA) under the Proceeds of Crime Act 2002 without notifying you ("tipping off" restrictions). By using our services, you consent to such checks as required by law.
Relevant legislation: Sanctions and Anti-Money Laundering Act 2018 | Export Control Order 2008 | Proceeds of Crime Act 2002 | Terrorism Act 2000 | Money Laundering Regulations 2017All content on the GLOBORD website and platform — including the GLOBORD name, logo, branding, text, images, software, and design — is the intellectual property of Globord Customs and Trade Ltd or its licensors, protected under the Copyright, Designs and Patents Act 1988 and Trade Marks Act 1994.
You may not reproduce, distribute, modify, publicly display, or create derivative works from any GLOBORD content without our express written consent. Nothing in these Terms transfers any intellectual property rights to you.
If you believe any content on our platform infringes your intellectual property rights, please notify us at legal@globord.co.uk.
If you have a complaint or dispute, please contact us first at support@globord.co.uk. We aim to resolve all complaints within 14 working days. We take customer feedback seriously and will endeavour to reach a fair resolution.
We are committed to resolving disputes amicably. While GLOBORD does not currently subscribe to a certified ADR provider, consumer customers in the UK may seek assistance from:
If a dispute cannot be resolved amicably, you have the right to pursue your claim through the courts of England and Wales. For claims under £10,000, the Small Claims Track in the County Court provides a cost-effective route. The limitation period for contract claims is six years under the Limitation Act 1980.
Nothing in this section affects your right as a consumer to bring proceedings in the courts of your country of residence if that is different from England and Wales, where applicable under EU or international consumer protection rules.
These Terms are governed by and construed in accordance with the laws of England and Wales. Subject to Section 15.4, both parties submit to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by email and by posting a notice on our website. Continued use of our services after the effective date of a change constitutes acceptance of the updated Terms. If you do not agree to a change, you must stop using our services and may close your account before the change takes effect.
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any additional terms applicable to specific services, constitute the entire agreement between you and GLOBORD with respect to our services and supersede all prior agreements, representations, or understandings.
Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.
You may not assign your rights or obligations under these Terms to any third party. GLOBORD may assign its rights and obligations, including in connection with a merger, acquisition, or sale of assets, provided that this does not materially diminish your rights.
GLOBORD is committed to ethical business practices and compliance with the Modern Slavery Act 2015. We do not tolerate modern slavery, human trafficking, or forced labour in our business or supply chain.
For any questions about these Terms, please contact:
Globord Customs and Trade Ltd t/a GLOBORD
Izabella House, 24-26 Regent Pl, Birmingham, B1 3NJ, Great Britain
legal@globord.co.uk
Registered in England & Wales, Company No. 7222404