Home / Customer Guide

Your Complete Guide
to Using GLOBORD

Everything you need to know — from creating your account and getting your free UK address, to shopping online, requesting shipments, and receiving your delivery.

01 Create your free account
02 Get your personal UK suite address
03 Shop from any UK or global store
04 We receive & log your packages
05 Request international shipment
06 Pay securely online
07 Receive at your door
Overview 1Register 2Your Address 3Shop 4Packages 5Ship 6Pay 7Receive !Tips

Quick Overview

The complete GLOBORD flow at a glance

Register

Create your free account in minutes

Get Address

Receive your personal UK suite

Shop

Use your address at any UK store

We Receive

Packages arrive at our hub

Ship

Request international delivery

Delivered

Arrives at your door

Good to know: You can use GLOBORD to ship from the UK, China, and Nigeria. Your dashboard shows packages from all three hubs in one place, with real-time status updates all the way to delivery.
1

Create Your Account

Free to register — takes under 2 minutes

Visit GLOBORD.co.uk

Click Sign Up Free in the top navigation bar on the homepage.

Fill In Your Details

Enter your full name, email address, a secure password, and your destination country.

Verify Your Email

Check your inbox for a verification email from GLOBORD and click the link to activate your account.

Tip: Use the same email address you shop with online — this makes it easier to match your orders to packages arriving at our hub.
2

Your Personal Suite Address

A unique UK address assigned to you instantly

Once registered, you are immediately assigned a unique suite code for each of our shipping hubs. When you shop online, use the relevant hub address as your delivery address.

  • 🇬🇧
    UK Hub (London)

    For shopping on Amazon.co.uk, ASOS, Marks & Spencer, and any UK retailer.

  • 🇨🇳
    China Hub (Shenzhen)

    For sourcing goods from Alibaba, 1688, Taobao, and Chinese suppliers.

  • 🇳🇬
    Nigeria Hub (Lagos)

    For local Nigerian goods you want to forward internationally.

Your Personal UK Address
Your Full Name
Suite GB-1042
GLOBORD UK Hub, Unit 7
Commerce Way, London
E1 8JN, United Kingdom
Your suite number (GB-1042) is unique to you. Always include it so we can match parcels to your account.
Important: Always include your full suite code in the delivery address line when placing orders. Without it, we may not be able to match the parcel to your account, causing delays.
3

Shop From Any Store

Use your GLOBORD address at checkout

Choose Your Store

Shop from Amazon, ASOS, eBay, Next, Zara, or any UK retailer that delivers within the UK.

Enter Your Suite Address

At checkout, enter your full GLOBORD suite address exactly as shown in your dashboard.

Save Your Order Reference

Keep a note of your order number and expected delivery date — this helps if you need to follow up.

We Notify You

When your parcel arrives at our hub, you receive an email and SMS notification instantly.

Pro tip: You can shop from multiple stores at once. All your packages accumulate at the hub and can be consolidated into a single international shipment — saving you money on shipping costs.
4

Track Your Packages

Monitor every parcel from arrival to dispatch

Once your package arrives at the GLOBORD hub, our team logs it to your account. You can view all packages in your customer dashboard and see their current status.

Package Status Flow
Awaiting Arrival Received at Hub Ready for Shipment Consolidated Dispatched Delivered
Received at Hub

Your parcel has arrived and been scanned into our system. You'll receive an email and SMS notification.

Ready for Shipment

Your package has been checked and is ready to be included in your international shipment request.

Dashboard: Log in to your GLOBORD account at any time to view all packages, their tracking numbers, weights, and current status.
5

Request Your Shipment

Choose your packages, destination, and shipping method

  • 1
    Log in to your dashboard

    Go to My Packages and find the packages you want to ship home.

  • 2
    Select packages to consolidate

    Tick multiple packages to bundle them into one shipment and save on international shipping costs.

  • 3
    Choose your destination

    Select your home country — Nigeria, USA, Canada, or any of our 190+ supported destinations.

  • 4
    Pick air or sea freight

    Air is faster (5–10 days). Sea is more economical for heavy or non-urgent shipments.

  • 5
    Submit your request

    Our team will prepare your shipment and you'll receive a confirmation with reference number and cost.

Air vs Sea — Which to Choose?
Air Sea
Speed 5–10 days 3–6 weeks
Cost Higher Lower
Best for Electronics, documents, urgent items Furniture, bulk goods, non-urgent
From UK to NG £12/kg £4/kg
Consolidation saves money: Instead of shipping 3 packages individually, combine them into one shipment. You pay one base fee and only the total weight — often saving 20–40% compared to shipping separately.
6

Make Payment

Secure online payment — multiple methods accepted

Once your shipment is created, you'll receive the total cost in your dashboard. Payment unlocks the dispatch of your shipment.

Credit / Debit Card

Pay securely with Visa, Mastercard, or American Express. Powered by Stripe — your card details are never stored on our servers.

PayPal

Pay using your PayPal account balance or linked cards. Fast, familiar, and buyer-protected.

SSL Encrypted

All payment pages are fully encrypted with industry-standard TLS security.

PDF Receipt

A payment receipt is emailed to you immediately after successful payment.

GBP Currency

All prices are shown and charged in British Pounds (GBP).

Payment History

View all past payments and download receipts from your dashboard at any time.

7

Receive Your Delivery

Door-to-door international delivery with live tracking

Dispatched Notification

We email and SMS you with your international tracking number the moment your shipment is dispatched from our hub.

Live Tracking

Track your shipment in real time from the dispatch hub all the way to your door via your dashboard.

Customs Clearance

Our team handles all customs documentation. You'll be notified if any import duties are applicable in your country.

Delivered

You receive a final delivery confirmation email. Your dashboard updates to Delivered.

Typical Delivery Timeframes
Route Air Freight Sea Freight
🇬🇧 UK → 🇳🇬 Nigeria5–8 days4–6 weeks
🇬🇧 UK → 🇺🇸 USA / 🇨🇦 Canada5–7 days3–5 weeks
🇨🇳 China → 🇳🇬 Nigeria7–10 days4–6 weeks
🇨🇳 China → 🇬🇧 UK5–8 days3–5 weeks
🇳🇬 Nigeria → 🇬🇧 UK5–8 days4–6 weeks

Timeframes are estimates and may vary due to customs clearance, public holidays, and courier delays.

Important Tips

Get the best experience with GLOBORD

Always include your full suite code
Without "Suite GB-XXXX" in the address, we can't match your parcel to your account. Copy your address directly from your dashboard.
Consolidate to save
Wait until multiple packages arrive before requesting shipment. Consolidation into one box can save 20–40% on international costs.
Declare accurate item values
Import duties and taxes in your destination country are based on declared value. Understating values may cause delays or confiscation at customs.
Storage limit: 60 days
Packages are held at our hub for up to 60 days free of charge. After this, a storage fee may apply. Request your shipment promptly.
Add shipping insurance
For valuable or fragile items, consider adding shipping insurance at checkout (2% of shipment value). This covers loss or damage in transit.
Contact us with your reference
If you have any questions about a shipment, always quote your shipment reference (e.g. SH00123) when contacting support.

Prohibited Items

These items cannot be shipped through GLOBORD

We are legally required to refuse or confiscate the following items. Attempting to ship prohibited goods may result in account suspension and loss of goods without refund.

Flammable liquids
Explosives
Controlled drugs
Firearms & weapons
Loose lithium batteries
Alcohol (over limits)
Tobacco products
Hazardous chemicals
Cash & currency
Live animals
Plants & soil
Counterfeit goods
Not sure about an item? Email us at support@globord.co.uk before placing your order and we'll confirm whether it can be shipped.

Ready to Start Shopping?

Create your free GLOBORD account in under 2 minutes and get your personal UK suite address instantly.

No credit card required • Free UK address • 190+ countries